Process ID: cc338eab-cc56-11f0-b605-be366fcc57e7
| Status | Activity Name | Type | Start Time | Duration |
|---|---|---|---|---|
| Refund request received | startEvent | 2025-11-28T12:36:01.389+0000 | 32ms | |
| Check fare rules | serviceTask | 2025-11-28T12:36:01.426+0000 | 5764ms | |
| Refund allowed? | exclusiveGateway | 2025-11-28T12:36:07.222+0000 | 21ms | |
| Manual review required | userTask | 2025-11-28T12:36:07.274+0000 | 46458ms | |
| 2 hour SLA | boundaryTimer | 2025-11-28T12:36:53.758+0000 | 0ms | |
| Escalate to manager | userTask | 2025-11-28T12:36:53.758+0000 | 233479ms | |
| SLA breach handled | noneEndEvent | 2025-11-28T12:40:47.240+0000 | 1ms |